Now that Alton BroadBand's service has been running for some time, we now offer our service to neighbours in Tattingstone. The only requirement is that there is direct, clear line-of-sight from a point on your proerty to one of our nodes.
You should be aware that we are not an organisation with the resources of British Telecom, so you will not be able to call an India-based support centre 24 hours a day! Secondly the system - like many internet services - relies on a number of different operations working in harmony. So if there is a problem with the broadband service, we will have to wait for our ISP or BT to fix it. We have invested in business-class services from both these organisations so prompt troubleshooting is part of the service, so possible service interruptions will be as short as possible. And our backup service of FTTC at the Wheatsheaf provides a continuous - albeit slower - service even if our main broadband feed goes down. Needless to say, power cuts at any point in the long chain of communication will render the service unavailable. With this in mind, we have installed battery back-up for the crucial parts of our supply chain, so disruptions from this occurence will be minimised.
Finally, at the local level, support is available from volunteers who will be able to pop over to the customer (Covid restrictions allowing) and hopefully solve any issues with equipment or set-up in the home - but, as volunteers, you would not expect them to be available round the clock, 365 days a year!
To register your interest, please send an email to the following address, giving your name, address and telephone number so that we can contact you when we are available: