Now that Alton BroadBand's service has been running for some time, we can now offer our service to neighbours in Tattingstone. But there will be a limit to the number of subscibers that can be supported by the service, so we would ask that you register your interest as soon as possible.
First, you must be aware that we are not an organisation with the resources of British Telecom, so you will not be able to call an India-based support centre 24 hours a day! Secondly the system - like many internet services - relies on a number of different operations working in harmony. So if there is a problem at the Holbrook exchange, we will have to wait for our ISP or BT to fix it. We have invested in business-class services from both these organisations so prompt troubleshooting is part of the service, so possible service interruptions will be as short as possible. Needless to say, power cuts at any point in the long chain of communication will render the service unavailable. With this in mind, we have installed battery back-up for the crucial parts of our supply chain, so disruptions from this regular occurence will be minimised.
Finally, at the local level, support will be available from volunteers who will be able to pop over to the customer and hopefully solve any issues with equipment or set-up in the home - but, as volunteers, you would not expect them to be available round the clock, 365 days a year!
To register your interest, please send an email to the following address, giving your name, address and telephone number so that we can contact you when we are available: