Latest
news from Alton BroadBand
JANUARY
2021 - ZEN AND THE ART OF FASTER BROADBAND
Out of the blue, Zen came to us offering an even faster
broadband service - and for a few pennies less! Who were we to refuse such an
offer?
NOVEMBER
2020 - WRONG TYPE OF LEAVES
Clients in Lemons Hill found their service was not as
good as it had been - and it was discovered that trees on the Chedworth Place
estate had grown to a height where they interfered with the line of sight from
the church. Tendring Tree Surgeons were called in and, with permission from
the landowner, the tops of the trees were sympathetically trimmed to allow normal
service to resume.
JANUARY
2019 - HIGH SPEED TO THE CHURCH
The new Zen broadband service has been working well, so
it was time to upgrade parts of the rest of the network to take advantage. A
high-speed link has been installed between the property in Chedworth and the
Church tower to provide access to Zen via this node. And a further two-way high
speed connection between the Church and the Wheatsheaf allows better communications
between our main source of broadband and the back-up service. When the new system
proves reliable, we can begin to roll out newer aerials to other clients in
the village to allow them to take advantage of the higher speeds available.
NOVEMBER
2018 - FIBRE-RICH DIET
With the BT fibre-to-the-premises trial
ending, it was time to upgrade our service to the new standard. Various ISPs
were evaluated and we decided to go with Zen Internet, who offer speeds of up
to 300Mbps. A property in Chedworth Place has been chosen as the main source
for the fibre, giving line-of-sight to most properties on the square. New aerials
have been installed on the property and new AC aerials are being supplied to
households - offering speeds of between 70-100 Mbps to each lucky homeowner!
JANUARY
2018 - TROUBLE IN THE CLOSE
Residents of The Close in Tattingstone are protesting
vigorously after telegraph poles were erected at several locations without any
consultation. BT Openreach installed the poles as part of the extension of their
FTTP (Fibre To The Premises) trial in the village, but residents felt the new
service should have been routed via existing underground conduit.
NOVEMBER 2017
- BT TRIAL EXPANDS
BT have decided to expand their FTTP service to more parts of the village, including
the White Horse area, which suffered from being too far away from the FTTC service
to the Wheatsheaf cabinet. Why Tattingstone has been selected for such a scheme
remains a mystery! Fortunately, we have only lost one customer due to the trial
. . . we will see what happens when the trial ends, which is currently unknown.
AUGUST 2017
- BT FTTP IS UP AND RUNNING
Many of our
customers have opted for the new BT fibre service, but nearly all have decided
to continue with AltonBB's wireless network as well, as BT cannot guarantee
their trial service. However, the new fibre system works very well, with speeds
of over 300Mbps recorded wired directly to the free ZTE Router supplied by BT.
It also allows seemless streaming of HD quality TV services and some of our
clients have opted to use the BT service in this way while retaining the ABB
service for emails and normal computer-related Internet activity.
JUNE 2017 -
A NEWER HELPING OF FIBRE!
BT Openreach
have selected Tattingstone for a trial of a new FTTP (Fibre To The Premises)system
which allows properties more than 20 metres away from fibre modules to be connected
directly by the new technology, offering a massive increase in possible speeds.
The new trial will put Tattingstone in the top 1% of broadband customers in
the country, with speeds of up to 100Mbps promised.
The trial is to last for six months, and a presentation is promised in the Village Hall where we be able to see the new technology in action.
SEPTEMBER
2016 - A NEW HELPING OF FIBRE!
After
several months of trouble-free broadband service, we have started the process
of investigating even better internet speeds. With this in mind, we have ordered
the transfer of a redundant line at our original Stutton Lane source to our
new source at the Wheatsheaf pub, giving us two fibre feeds that should run
at around 60Mbps each.
Currently, the equipment we use is not capable of transmitting at these hyper-fast speeds and new equipment is simply not reliable enough to risk. However, our second line will give us the chance to experiment with the new equipment without jeopardising the current service. Once these trials have been completed successfully, we can roll out an upgrade to those customers who would like to take advantage of it.
APRIL
2016 - TELEPHONY BECOMES VIABLE
With
the increase in speed and bandwidth provided by our new fibre connection, we
can now offer a telephone service over our network, meaning the end of line
rental charges for those who don't want it! We can offer a service, via Sipgate,
which allows you to only pay for calls . . . contact us for more details.
MARCH
2016 - A NEW BEGINNING, AND A FAREWELL
Our
technical team from Clannet in Yorkshire came down early in March and successfully
switched our broadband feed from the old ADSL in Stutton Lane to our new fibre
connection at the Wheatsheaf. The change caused little disruption to our customers,
who are now enjoying much higher speeds!
March also marked the end of Elizabeth and Lewis Johnston's involvement in Alton BroadBand. One of the five original investors in Chedworth Place, our service would not have got off the ground without their help and support . . . but they have now moved to Norfolk and we wish them all the best.
FEBRUARY
2016 - FIBRE CONNECTION ON ITS WAY!
The
new equipment we have ordered to allow us to use the new fibre broadband service
is now undergoing soak-testing prior to installation, hopefully, next month.
DECEMBER
2015 - ARRIVAL OF FIBRE HAS LITTLE EFFECT
The
arrival of high-speed fibre broadband in the village has not hit us hard
we have only lost six clients to the new service and, because several of them
were heavy users, everyone should benefit from this change.
NOVEMBER
2015 - WHEATSHEAF FIBRE SHOWS GREAT PROMISE
Our
new fibre connection at the Wheatsheaf shows great promise, providing 74Mbps
download and 18Mbps upload, massively faster than the 10/1Mbps we get on each
of our copper broadband services at our source. More details on how we will
hook into this service will follow.
OCTOBER
2015 - FIBRE NOW AVAILABLE IN TATTINGSTONE
It is now possible for villagers
to order fibre broadband after some errors on the BT website prevented them
from doing so.
SEPTEMBER
2015 - BT FINALLY INSTALL FIBRE TO THE VILLAGE
Fibre
broadband finally arrives in Tattingstone as Suffolk Better BroadBand, financed
by the Government via Suffolk County Council, sees their roll-out of fibre to
rural areas grow as the commissioning of the installation by BT is completed.
JULY
2015 - SYSTEM UPGRADE
Clannet visit to install new equipment
at both the Church and our broadband source which should enhance the reliability
of the service following issues with the battery backup circuits which affected
our broadband supply in June.
JUNE
2015 - A NEW GOLDEN AGE!
A momentous month as we reach 50
clients in the village for the first time since Alton BroadBand became available
. . . many thanks to all our loyal customers!
MAY
2015 - OUR FIFTH RELAY GOES LIVE
Our
fifth relay, providing a service to Samford Court, came into use. It adds to
the areas of the village covered by our other relays at the White Horse, The
Close, Tattingstone Place and the Wheatsheaf.
Service
problems experienced by PlusNet, who supply two of our three broadband feeds,
have been causing some issues with certain secure connections, such as internet
banking and VPN. We will switch these to our BT broadband line should the problems
continue.
MARCH
2015 - GEOFF COMES TO THE RESCUE!
Our
transmitting aerial at our broadband source managed to work itself loose, leaving
us with a minimal service. Thanks to prompt efforts from local tradesman Geoff
at Alton Property Services, who braved the winds and gathering gloom to re-secure
the errant device, our service was soon restored to normal.
FEBRUARY
2015 - MORE BT PROBLEMS
Our BT broadband service was switched
out after suffering high CRC errors for a number of days which impacted on the
performance of the three-way connection we use. It did not affect our service,
as the two PlusNet worked normally throughout. After the issue had been fixed,
the BT line was switched back into use.
A
scheduled power cut in the area did not affect our service, which continued
on battery back-up at the church while the power was out.
JANUARY
2015 - OUR FOURTH RELAY IS ADDED TO THE SYSTEM
In preparation for the arrival of
fibre, as well as offering our service to more customers, our fourth relay was
installed at the Wheatsheaf pub on the A137. This service will allow people
living on The Heath to connect as well as offering a potential gateway into
fibre when it finally arrives in the village.
DECEMBER
2014 - MAJOR ERRORS ON THE LINES
All three of our lines suffered
major errors, meaning that web browsing was almost impossible, while emails
continued to get through. However, all three lines came back to normal performance,
suggesting a problem at the exchange was the cause.
SEPTEMBER
2014 - A THIRD LINE JOINS OUR SERVICE
Our third line, using PlusNet as
our provider has been installed, tested and connected to the service which means
our clients should see higher speeds as well as a more robust service.
JUNE
2014 - BT MOVE QUICKLY
BT
suffered major problems which affected broadband supply in Norfolk, Suffolk
and Essex. Thankfully, it was resolved within a few hours.
MAY
2014 - FAULTY KIT CAUSES BRIEF INTERRUPTION
A
faulty piece of kit at our broadband source, which could have made our backup
system malfunction, has had to be replaced, meaning there was a brief interruption
to our service.
AUGUST
2013 - WE CELEBRATE OUR SECOND BIRTHDAY
Alton
BroadBand celebrated its Second Birthday this month - and a year of almost trouble-free
service (touch wood!). Our second line set-up has proved its worth, as one of
our services suffered a failure on two occasions but the system was robust enough
that customers didn't even notice.
We now plan to advertise in the local newsletter to encourage more villagers to take up our unrivalled broadband service.
DECEMBER
2012 - SILVER STANDARD AS OUR 25th CLIENT JOINS UP!
Our
25th paying customer joined up this month - making a total of 30 clients on
our system. This customer is also the fifth to benefit from the relay placed
on Tattingstone Place, making it the busiest of the three relays placed around
the village to enable our service to reach houses not in direct line of sight
to St Mary's Church tower.
NOVEMBER
2012 - BT UPGRADE BRINGS SPEED IMPROVEMENT
With
BT completing the upgrade of our Stutton exchange to ADSL2+, we now have a system
that can peak at 25Mbytes - with an average speed of 15Mb to all of our customers.
JULY
31 - OUR THIRD RELAY IS INSTALLED
Alton BroadBand's
third relay in the village has now been installed at Tattingstone Place. This
latest relay will allow villagers living in Tattingstone Park to sign up for
our service.
This relay now joins our other Points Of Presence in the village so that anyone living in line-of-sight of St Mary's Church, The White Horse, The Close and now Tattingstone Place can benefit from our fast broadband service . . . and more people are signing up every week.
JULY
27 - NEW BACKUP LINE INSTALLED
Our second telephone line has now been installed
and we will be ordering a secondary broadband service for this line very shortly.
This will mean that, if a problem with our ISP or telephone line crops up, we
will have a backup solution already in place to ensure that our clients will
not notice any detrimental effect on the service we currently provide.
JULY
12 - NEWS ON OUR BACKUP LINE
Following our earlier severe problems with a slow
connection, which took 10 days to solve, we now have a date from BT for the
installation of a second telephone line - this will be available on Friday July
27. Once BT confirm the telephone number, we will be able to order another broadband
service from a different supplier . . . meaning that we will have a backup solution
which will ensure our clients will not notice any effect if one of our services
goes down.
We are also planning to install a further, 3G-based mobile backup system, which will be able to cope with breaks in service like that suffered on June 12 - see below.
JULY
6 - PROBLEM FINALLY SOLVED!
BT and PlusNet finally find the problem with our
connection . . . it appears to be an equipment failure at a BT broadband hub.
After BT engineer Lloyd pinpointed the issue, he stood by while the work was
carried out to restore our service to the level which we have become accustomed
to after all these months.
The lesson learned from this problem is that we cannot rely on just one ISP . . . so we will be taking steps to ensure that there needs to be a major breakdown before our service is affected in the same way in the future.
JUNE 27 - JULY
5 - MAJOR SPEED LOSS ON OUR SERVICE
A
major reduction in speed was suffered by our service on June 27, when it fell
from up to 7Mbps to 0.4Mbps. We carried out comprehensive checks of our equipment,
including restarting and then replacing the router at our broadband source .
. . all to no avail. Only after carrying out these checks did we notify our
ISP, PlusNet, of the problem.
Unfortunately, it took PlusNet several days, and duplicated BT engineer visits, before they finally agreed that the problem did not lie with us, but with the service supplied via BT. On the third BT engineer request, instructions were placed to find where the problem lay and this finally got us back up and running - see above.
JUNE
12, 2012 - MAJOR BROADBAND OUTAGE
BT's broadband service from its Holbrook exchange
suffered a complete failure at midday, with the result that almost everyone
served by the exchange lost their connection - including ourselves. Fortunately,
the failure was spotted within minutes and BT worked flat out to solve the problem,
finally getting the service back up and running to most customers just after
9pm.
NOVEMBER
5 - OUR FIRST CUSTOMER!
We finally get our first customers up and running
- Peter and Denise Morcom were told by their telephone provider that they could
not have broadband - so we have stepped in to give them a service running at
6.7Mbps . . . fast enough to watch BBC HD programmes on iPlayer without interruption
or pauses.
We will be installing our service in four other homes in the coming days as part of a 'pilot scheme' to see how the system copes and whether the broadband speed enjoyed by all our clients drops at all. Once the results have been determined we will decided whether our service needs enhancement before offering it out to other villagers.
OCTOBER
5 - THE PROBLEM WITH EARWIGS
Our first major problem was discovered - earwigs
had invaded one of the pieces of equipment on the church tower and caused a
short circuit. It took two days to discover exactly what had gone wrong with
the equipment, but then a speedy solution was constructed and installed back
on the church tower. But this led to us deciding to postpone the roll out to
paying customers to ensure that our system was more robust and able to offer
the service villagers would expect.
AUGUST
23 - CONNECTED!
Our first connection is made - Heather and Wieland
of Chedworth Place become the first household connected - and are overwhelmed
by our 6.7Mbps connection, which allows BBC HD programmes to be viewed full-screen
on their equipment without a glitch. Next were Elaine and Lloyd, with the remaining
three investors due to be connected in the coming days. Once the connection
has proved robust and reliable, we will plan the roll-out of the service to
other villagers, so please check our Join
Us page to register your interest.
AUGUST
22
Work is completed at our source and on the church
tower so that people will now be able to connect wirelessly to our 6.7Mbps service.
Enormous thanks are due to Nick Hall of Clannet and Paul Moore, our electrician,
for all the work they have done, together with Dean Welbourn on the IT preparation
plus the Friends of St Mary's and Bob and Priscilla Amos for their generosity
in allowing us to use their premises.
AUGUST
11 - WORK BEGINS!
Our electrician, Paul Moore, has laid the groundwork
for our new broadband service today, installing the necessary equipment and
electrical connections at our broadband source, plus he has done all the preparatory
work at St Mary's Church, ready for the day when our service can begin.
It looks increasingly likely that we will see the service up and running in August, which means that we should be able to offer high speed broadband to Tattingstone villagers late in September or early October, once the system has bedded down and proved to be reliable.
JULY 29
An upgrade
to our broadband service indicates that the speed we are likely to achieve now
exceeds 8Mbytes . . . a massive improvement over the 0.1Mbytes currently suffered
by most of our investors. And with BT currently being fined for every month
they do not enable ADSL2 at rural exchanges, it will not be that long before
16Mbytes broadband becomes available through our service!
JULY
4, 2011 - Broadband Independence Day!
The Faculty has been granted and we have also enabled the business service on
our broadband connection, so it's all systems go!
We now need to arrange a convenient time for our installers to put our aerials
on St Mary's Church tower and the other essential equipment at the source of
our broadband. Once this is done, receivers can be installed in our properties
and we will be able to see exactly what is possible with the new service - we
might even be able to listen to the radio on BBC iPlayer at long last!!!
Once the trial period is over and everything is working smoothly, we will then be able to offer the service to other members of our small community . . . and can say goodbye to the frustratingly slow service we have all suffered from BT!
JUNE
7, 2011
The deadline has passed, apparently without any
objections being received, so we now await the granting of the Faculty from
the Diocese which will allow us to install our equipment on St Mary's Church
tower. We hope this will arrive in time for us to arrange installation for early
July . . . the wait is almost over!
MAY
2011
The
countdown begins . . . the notice about the work we need to carry out on the
church tower has now been posted - if there are no objections before the 3rd
June deadline then we will be given permission to install our equipment. So
the end of the long wait is in sight . . . we will soon be able to provide a
decent broadband service to Tattingstone at last!
APRIL
2011
The Diocese's legal costs have now been met, so
we await the publication of the 28-day notice of a Faculty being granted to
allow the works to proceed . . . once this has been completed we should be able
to go ahead with our plans.
MARCH
2011
The Diocesan Advisory Committee visited St. Mary's Church in Tattingstone to
discuss our proposals and see the equipment and where it needs to be fitted.
They were happy with our plans and passed on a recommendation to approve them.
FEBRUARY
24, 2011
We got a mention on BBC Look East - Lloyd Butler was quoted as calling the BT
service "appalling"! This prompted a flurry of emails between BT staff,
politicians and residents working to enhance broadband provision in Suffolk
- the message appears to be "we're working on it, but don't hold your breath"!
FEBRUARY
11, 2011
This week has seen our installation expert, Nick Hall, visit us from Yorkshire
to inspect the locations we will be using and liaise with our installers on
what work needs to be done.
We visited St Mary's Church tower to inspect the location for our aerials and the requirements for electrical installations, which will be carried out by local expert Paul Moore of Moore Electrical. We have also checked out our broadband source in Stutton as well as the private homes of the five investors who will be the first to test the new service.
We understand that St Mary's Parochial Church Council has approved our application and this now moves forward to the diocese for their approval. Once this happens, Nick Hall will be on his way back here to help us set up the system and see what it can do!
JANUARY 2011
It's all starting to come together - our company Alton BroadBand receives approval from Companies House and our new broadband connection in Stutton shows great promise - the line speed is over 7200 kbps, which indicates that a 7Mbps internet service will be possible . . . far better than the 0.1Mbps service suffered by some residents of Chedworth Place!
DECEMBER 2010
Residents of five households in Chedworth Place decide that they must do something
to get a decent broadband service to the village - they decide to set up a company
which will oversee and own the infrastructure which needs to be put in place
to make the service work. They will invest sufficient funds to enable the service
to run without further support for a year, but hope that once the service is
up and running, further clients will pay a monthly subscription to keep the
service running beyond this time. Things move quickly - our telephone line is
installed on the 23rd.